Cancellations & Returns
If you want to return or cancel your ordered item/s, you can send us a request by browsing the ‘My Account’ tab of our store. The process is very intuitive and easy to understand.
You can also send us an email at firstname.lastname@example.org to request a return or cancellation. Our customer executives will reach you to resolve your request within 24 working hours.
Our Return Policy for Indian Customers
PCL is proud to feature a 2 days transparent return policy without any hassle. When and How an Indian Customer can Ask for a Return?
If a PCL customer is not satisfied with the ordered product. Then, he/she can ask for a refund for using the ‘my account’ section of our store or by directly sending us an email at email@example.com within 2 days of the order’s delivery. PCL will send a delivery person to pick-up the order from your location and start the return process. (the pickup facility might not be available at some particular pin codes). PCL offers you two options to process the refund amount: -
1. PCL Credit : To complete the return process, we can directly transfer the return amount to your “PCL account” This returned amount will be added as PCL credits, which can be later used for purchasing amazing Indian clothing item/s from our store instead of paying again. However, this credit transfer is only made when we receive our products in fine condition.
2. Bank Return: We can also directly transfer the return amount to your bank account. You just need to provide the appropriate banking details. We need the account holder's name, A/C no, IFSC Code, bank name, and branch code to complete the refund process. However, we deduct ₹100 for processing, shipping, and re-stocking.
- If you request a return due to our mistake in shipment fulfillment. Whether we have sent a wrong item, damaged or defective product, we are liable to replace the item or provide a full refund amount as per your request.
- The refund process only begins once we will receive the product in its original condition. Then only we validate your return request.
We will be inspecting the product, once you have initiated a return. In the event, when a return process cannot take place due to any reason (Ex; customer misused the product or courier company made a mistake), the accountability will be completely on the customer to reach PCL again to schedule another return process. If you don’t contact us within the return window (2 days), PCL will reject your further exchange or return requests for the product. Returns requests at PCL are only fulfilled when the customer has accepted an untampered parcel.
Once your return request gets approval by our team, we initiate the bank refund or PCL credit amount within 10 days. However, if your returned product doesn’t qualify for the refund process, we will be sending the same package back to your location. In both events, your return request will be ended within 20 days of our picking up the package for return. However, we won’t be responsible for any damage that has taken place during the return shipping process.
When you initiate a return request, you also agree that you won’t create any dispute to the decision taken by PCL and gracefully accept our decision for the return validation, i.e., if the requested product qualifies for return or not. Invalid returns will be reverted back to the customer/s and will be in our backlist and will be ineligible for future purchases. If a customer repeatedly refuses COD orders, will lead to disqualification from the COD facility for him/her. If a customer asks for repeated returns of products i.e., about more than 50% of the delivered products, every future order will be non-cancellable and non-returnable. All future orders will be processed under these conditions.
All returnable items must be clean, unused, undamaged, and unwashed in their original condition. PCL only accepts return items in their original packaging, including all the packing materials such as polyester bags, shoe boxes, dust bags, hangers, hang tags on clothing, etc. Any item in the return process that has been damaged, soaked, altered, or soiled will not qualify for a refund and will be sent back to our customer.
PCL doesn’t accept returns, refunds, or exchanges on accessories.
Our Refunds are made:
- If the customer has made the payment with Cash on Delivery, then the refund is initiated via bank transfer.
- If the customer had made the payment by using debit/credit/net banking, then the refund amount is sent back to the respective account/card.
Our Cancellation Policy for Indian Customers
If you have made an order by mistake or simply want to cancel an order, then you need to request a cancellation within 24 hours of placing the order. You can directly contact our support team at firstname.lastname@example.org
- If you cancel your order within the cancellation window, then we are liable to return the full amount of the bill to your bank account/card used for the payment.
- We do not accept any cancellation request after 24 hours of ordering the product.
When a customer requests a cancellation at PCL, he/she agrees not to create any dispute regarding the decision taken by PCL and gracefully accepts our decision about the cancellation.
Cancellation from Our Side
It might not always be possible to accept/deliver certain orders. PCL has complete liberty and the right to refuse or cancel any order. It might be a shortage of stocks, inaccuracies in product description or specifications, problems from our payment gateways, etc. PCL requires proper verification and details before accepting any order for fulfillment. We might contact you if your order gets canceled from our side or requires additional information to fulfill the order. If we cancel your order after you have already made the payment, we are liable to return the amount back to your bank account or card.
When we cancel an order from our side, you agree not to create any dispute regarding the cancellation and you will gracefully accept the decision taken by us.